Young consumers would like brands to be transparent and collaborative in their efforts to support people during the pandemic.
- Surveys of Gen Z consumers suggest brands must respond to the crisis by harnessing their community and supporting their employees, without being opportunistic.
- Young people are natural digital creators. Brands can work with Gen Z consumers to create inspirational new content.
- In the first DoSomething survey in mid-March, 75 per cent of Gen Z respondents said the No. 1 action they wanted to see from brands was that they ensure employee and consumer safety, with 73 per cent wanting brands to protect their employees financially.